If you need to change your bike color, update accessories, or if you ordered the wrong item — no worries, we’re here to assist.

To modify or cancel your order, please contact our customer service team at: sales@drvetionebike.com

We will first check the shipping status of your order:

If your order has not yet shipped: we can help you change or cancel it.
If your order has already shipped: changes are no longer possible. If you wish to cancel an order that has already shipped, please refuse the package upon delivery. For returns made due to customer reasons, the customer will be responsible for the return shipping cost.

We recommend contacting us as soon as possible for the fastest assistance.

Customs duties and taxes are determined by your local customs authority and are not included in the product price.

Yes, of course. If you need an invoice for your order, please contact our support team at:sales@drvetionebike.com Just include your order number in the email, and we’ll be happy to assist you.

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express. We also support Klarna installment payment.

If you experience any issues during checkout, please contact us at support@drvetionebike.com — we’ll be happy to assist you.

Yes!

Check out our Parts & Accessories page to see what’s available. These products cannot be preinstalled on a bike prior to shipment. They will be shipped in their own respective packages. If the part you need is not listed on our website, contact us: support@drvetionebike.com

Standard shipping takes 5-7 business days for domestic orders, and 10-15 business days for international orders.

You can track your order on our Track Order page by entering your order number and the email address used at checkout.

If you notice that the tracking status is not updating or appears unusual, please contact our support team at sales@drvetionebike.com.

Most orders (excluding pre-sale or out-of-stock items) are processed and shipped within 2 working days.

Due to the restrictions of the logistics company, we are currently unable to deliver to some remote areas. You can learn more on our Shipping page.

The battery range is 80-130km on a full charge, depending on riding mode, speed, rider weight, terrain and weather conditions.

Yes, most electric bikes in the EU are designed to withstand light rain and wet conditions. However, it's important to check the manufacturer's guidelines regarding water resistance and maintenance. While riding in heavy rain or through deep water is not recommended, a light drizzle or damp conditions should not pose a problem for properly sealed electric bike components.

All ebikes meet European standards and can be ridden in Europe and the UK.

In order to prove the compliance of our products, we can provide you with relevant certification information, including invoices and CE certificates. These documents will prove that our e-bikes comply with European sales standards.

Some of our e-bikes have taillights, some don't. You can see if the bike of your choice is equipped in the introduction section of our product page.

Press the "+" button to adjust the PAS parameter to 1 or above, and then the power assist mode can be turned on.

Please send us a video confirming the following:

1. Can the display turn on? Does the charger light stay off?

2. If the charger light works normally, does it switch from red to green during charging?
When the indicator shows green, turn on the battery (without connecting the charger). What is the color of the battery indicator?

Please send all information to support@drvetionebike.com.

Please provide the following information:

1. After fully charging the battery, measure the voltage to confirm it is fully charged. Then test how many kilometers you can ride from full to empty.

2. Riding mode used during the test: pure throttle or pedal assist, and which assist level.

3. Rider’s weight and road conditions.

Please send all details to support@drvetionebike.com and describe your issue.

Please check whether the sensor is loose.

If it is not loose, please contact us: support@drvetionebike.com, and we will help you or provide replacement parts if needed.

Yes, we welcome all forms of business cooperation! For partnership inquiries, please feel free to contact us at marketing@drvetionebike.com.We look forward to working with you.

Please don't worry, our technicians will assist you to solve the problem. Please send email to support@drvetionebike.com, a video or some pictures can help us locate the problem faster.