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FAQs
1. When will you ship my order?
Typically, orders for in-stock items will be processed within 24 hour, and will be delivered within 5-7 business days after you receive the confirmation email.
2. How long is the warranty, and what does it cover?
DRVETION One-Year Warranty Parts: Frame, Fork Assembly, Handlebar, Folding Tube, Seatpost Controller, Charger, Main/Auxiliary Cables, Display, Front/Rear Brakes, Accelerator, Brake Levers, Pedal Assist SensorSix-Month Warranty Parts: Kickstand, fenders, rear rack, pedals, grips, cranks, freewheel, front axle, rear axle, chain, derailleur, rear derailleur hanger, rear derailleur hanger cover, shock absorber, bell, horn, lift ears, connecting rod, headlight, taillightThree-month warranty parts: Saddle, plastic components, round disc brake pads, brake pads, brake cablesOne-month warranty parts: Tires(If a product malfunctions within the above warranty period and cannot be repaired, it will be replaced with a new part free of charge.)
3. Does it need to be assembled after receiving the bike?
Our ebikes are brand new and come in a folding state for easy shipping. And with an assembly finish of 85%, you can easily put it all together. Once unboxed, simply install the pedals and adjust the handlebar angle to fit your height and riding style. It's a quick and hassle-free process, allowing you to hit the road in no time.
4. Is the bike waterproof?
Yes, it is IP65 waterproof, but for safety reasons we advise against using it in harsh weather conditions.
5. What if l don't fit the model? Can l return it?
Yes! We offer a 30-day return policy for unused eBikes in original packaging. View more details.