Best Value Dual E-Bike Bundle
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Canceling or Modifying Your Order
If you haven’t received a shipping notification, you can cancel or modify your order by contacting our customer service via email or live chat on our website. Our team will process your request within 24 hours on business days after receiving your message. Once your order is canceled, we will issue a full refund.
Please note that emails are not answered instantly, and there’s a chance your order may already have been shipped by the time we process your request within the 24-hour window. In such cases, we regret that we won’t be able to cancel or modify your order. Therefore, we strongly recommend double-checking your order details before finalizing your purchase.
If you’ve already received a shipping notification, we cannot cancel or modify your order. You’ll need to wait for the package to arrive and decide whether to keep it or initiate a return for a refund.
Returns and Refunds
If you’re not satisfied with your purchase, we accept returns or exchanges within 30 days of delivery for bikes or accessories. Requests made after 30 days will not be honored. Please contact us first at support@drvetionebike.com to initiate the process. We recommend keeping the original packaging for at least one month to make repacking and shipping easier.
Return & Exchange Conditions
Unauthorized returns will not be accepted.
Items must be returned within 30 days of receipt.
All items must be in their original condition—unused, unworn, with tags, and in their original packaging. Proof of purchase (receipt or order number) is required.
Refurbished e-bikes are excluded from the 30-day return policy. Please inspect your bike thoroughly upon arrival. If you notice any defects or malfunctions, contact us immediately at support@drvetionebike.com for assistance with a possible exchange of the same model.
Customers must use a tracked shipping method for returns or exchanges.
Non-Returnable Items
Sale items or gift cards cannot be refunded.
Special orde,Damage or loss caused by the customer is non-refundable.
Online sale accessories (including fenders, gift box, rack bag, helmet, controllers, phone mount, air compressor, waterproof cover, lock, rear view mirror etc.)
Extra purchased accessories (If you purchase after-sales accessories from DRVETION directly, please make sure it is the part you need before purchasing from us.)
Return Process
Initiate a Return: Email us at support@drvetionebike.com with photos/videos of the item and your order number. Our team will review your request and confirm eligibility within 3 business days.
Ship the Item Back: If your return is approved, we’ll provide the return address and instructions. (Note: Unauthorized returns will not be accepted.) We recommend using a tracked and signed shipping method, as we are not responsible for lost returns.
Refund or Exchange: Once we receive and inspect the returned item (within 3-5 business days), we will process your refund or send a replacement for an exchange.
Return/Exchange Charges
If the return/exchange is due to our error (e.g., incorrect or defective products), we will cover the full refund.
If the return/exchange is due to the buyer’s reason (e.g., wrong size, change of mind), the buyer is responsible for the original shipping fee, return shipping fee(20-inch e-bike: €200, 26-inch e-bike: €300), and a restocking fee (Repackaging and inspection fee: €100)
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 2-3 business days.
If you don’t receive your refund within this timeframe, please check with your bank or credit card company, as it may take additional time for the refund to be posted. If you’ve confirmed with your bank and still haven’t received your refund, contact us at support@drvetionebike.com for further assistance.
Contact us before returning products to ensure proper assistance and avoid processing delays.
Email: support@drvetionebike.com
Ebike ×2
Multi-function tool ×2
User manual ×2
Spare handlebar grips ×2
Charger ×2
Battery ×2
Shopping Basket ×2
48V 15Ah/48V 20Ah
Powerful & reliable
100-130km Mileage
25km/h Default Speed
Powerful Braking
100N.m
CST20*4.0"Fat Tires
Shimano7-Speed Transmission
Km Range
High torque
Detachable, Samsung Battery
Discover the superior performance of the Drvetion CT20
Our motor delivers seamless power and peak efficiency, ensuring smooth, responsive journeys. Its linear acceleration combines reliability with exhilarating performance.
Engineered for precision control, this system dynamically balances power output across terrains. Real-time adaptation enables effortless city cruising and confident hill climbing. Proprietary stabilization technology eliminates vibration during starts and braking, syncing perfectly with urban rhythms. Whether navigating streets or trails, the self-adjusting mechanism continuously optimizes torque distribution, creating harmonious rider-machine interaction for maximum cycling enjoyment.
The Drvetion CT20 Pro features a high-performance 48V 20Ah Samsung® 21700 battery, engineered to be waterproof and flame-retardant for dependable power delivery in all conditions.
Its detachable design offers unmatched convenience—recharge quickly anywhere without moving your e-bike, maximizing both flexibility and uptime.
European standard version, motor 250w, speed 25km/h. You can unlock it, the motor reaches 1000w, speed 45-55km/h.
We have an after-sales center in Europe, with 1-year warranty on accessories: motor, frame, battery, controller. For other specific parts warranty, please refer to the after-sales policy.
Our ebikes are brand new and come in a folding state for easy shipping. And with an assembly finish of 85%, you can easily put it all together. Once unboxed, simply install the pedals and adjust the handlebar angle to fit your height and riding style. It's a quick and hassle-free process, allowing you to hit the road in no time.
The drvetion e-bike is IPX5 waterproof and the IPS display is IPX7 waterproof. All electronic components are sealed against heavy rain and dust, but for safety reasons we do not recommend long rides in the rain.
We will continue to provide replacement parts for at least ten years in the future, such as motors, batteries, controllers, meters, etc., and guarantee that the price of replacement parts will always be high quality and low price, so that people can spend a small amount of money to experience riding Fun is the purpose of Drvetion.
If you need to store your bike during a long period of time such as the winter months, please ensure that the battery is fully charged then turn off the master switch which is the red toggle button under the back end of the battery (you can normally leave this on if you use the bike regularly). Then remove the battery from the bicycle and store in a cool place. Following these instructions should ensure our battery to last you many years.
Free shipping on all orders
Responsive customer service
One-year warranty
Multiple payment methods
